Shipping Policy

Last updated: 30/04/2026

At [Your Business Name], we aim to get your order to you as quickly and safely as possible. Please read our shipping policy below for information about processing times, delivery, shipping costs, and other important details.

1. Order Processing

All orders are processed within [1–3 business days] after payment is received, unless otherwise stated.

Orders are not typically processed, shipped, or delivered on weekends or public holidays.

If we are experiencing a high volume of orders or delays outside our control, processing times may be extended. If this happens, we will contact you as soon as possible.

2. Shipping Timeframes

Estimated delivery times are as follows:

Local delivery: [Insert timeframe]
Standard shipping within Australia: [Insert timeframe]
Express shipping within Australia: [Insert timeframe]
International shipping (if offered): [Insert timeframe]

Delivery timeframes are estimates only and may vary depending on your location, carrier delays, weather, or other external factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

We may also offer:

Free shipping on orders promotional orders
Flat rate shipping of $10
Express shipping upgrades where available

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Delivery Areas

We currently ship to:

Australia-wide
International locations: [Yes/No – list countries if needed]

If we are unable to deliver to your location, we will contact you and arrange a refund if necessary.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to update.

6. Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping details are accurate at the time of purchase.

If an incorrect or incomplete address is provided, this may result in delays, additional shipping charges, or returned parcels. We are not responsible for orders lost or delayed due to incorrect address details supplied by the customer.

7. Delayed, Lost, or Damaged Parcels

While we do our best to ensure your order arrives safely and on time, we are not responsible for delays caused by the shipping carrier or events beyond our control.

If your parcel is lost or arrives damaged, please contact us at [your email address] within [7] days of the expected delivery date or receiving the parcel. We will work with the carrier to investigate the issue and assist where possible.

8. Authority to Leave

If you select or agree to Authority to Leave, the parcel may be left in a safe place at the delivery address without a signature.

Once a parcel has been marked as delivered by the carrier under Authority to Leave, Clip Hanger is not responsible for theft, loss, or damage occurring after delivery.

9. P.O. Boxes and Parcel Lockers

We ship to P.O. Boxes / Parcel Lockers where supported by the selected carrier.

10. International Orders, Duties and Taxes

For international orders, the customer is responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.

We are not responsible for delays caused by customs clearance procedures.

11. Split Shipments

In some cases, an order may be shipped in multiple parcels depending on stock availability, product type, or shipping requirements. If this occurs, you will be notified where possible.

12. Click and Collect / Local Pickup

If local pickup is offered, customers will be notified when their order is ready for collection.

Pickup details:

Location: will be issued to contacting customeer
Pickup times: 10am-2pm
Identification required: Yes

Orders must be collected within 2 weeks unless otherwise arranged.

13. Contact Us

If you have any questions about shipping, please contact us:

Clip Hanger
Email: [your email address]
Phone: [your phone number]
Website: [your website]